Trek/Bontrager/Electra Warranties

Trek Care Limited Warranty

We've Got You Covered

Every new Trek bicycle comes with our industry's best warranty and loyalty program - Trek Care. Once your Trek Bicycle is registered the Trek Bicycle Corporation provides each original retail purchaser of a Trek bicycle a warranty against defects in materials and workmanship, as stated below:

First things first
Contact an authorized Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required.

Lifetime
Frames for the lifetime of the original owner (see exceptions below)

5 years
Swing arms on all full suspension bicycles (except the Session, Scratch, and Slash swing arms)

3 years
Session, Scratch, Slash and Ticket aluminum frames and swing arms

2 years
Session and Slash carbon frames and swing arms
All rear suspension linkage components, including bearings, rocker link, and hardware
electric bike motor, controller, and battery pack (2 years or 600 charges, whichever comes first)
All original Bontrager forks, parts, and components (except consumables such as tires and tubes)

1 year
Paint and decals

 

THIS WARRANTY DOES NOT COVER:
Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Bikes used for commercial activities, including those in rental, demo, or security fleets

This warranty applies to 2011 model and newer bicycles and covers only Trek and Bontrager branded products. Any other original part or component shall be covered by the stated warranty of the original manufacturer. Any products not specifically included above are hereby omitted.

For a 2010 or older model bicycle, please consult your owner’s manual or contact us or an authorized dealer for the applicable warranty.

This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item, and said repair or replacement is the sole remedy of the warranty. This warranty extends from the date of purchase, is offered only to the original retail purchaser, and is not transferable. This warranty applies only to Trek bicycles purchased through an authorized dealer or distributor. Trek Bicycle Corporation is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you. Any claim against this warranty must be made through an authorized dealer or distributor. Proof of purchase is required. A bicycle must be registered with Trek Bicycle Corporation before a warranty claim may be processed. Claims made outside the country of purchase may be subject to fees and additional restrictions. Warranty duration and detail may differ by frame type and/or by country. This warranty gives you specific legal rights, and those rights may vary from place to place. This warranty does not affect your statutory rights. The English version of the warranty shall prevail.

 

TREK CARBON CARE
Sometimes accidents happen. We know how much you love your Trek bike, and understand the burden of having to replace a non-warranty damaged bike frame or part. That's why we provide the Trek Carbon Care Program. This program can be used to obtain a discount on a replacement frame or component in the case of non-warranty damage. Contact your local authorized dealer for details.

To make a claim
Contact an authorized Trek retailer or distributor to initiate a warranty claim. Proof of purchase is required.

Register your new Trek

We register all new bike purchases (of TREK bicycles) at the time of the purchase, but if you find yourself in need of registering your new TREK bicycle yourself, you can do so at https://www.trekbikes.com/us/en_US/productRegistration/.

Unconditional Bontrager Guarantee

If for any reason you're not satisfied with a Bontrager aftermarket purchase, return the item, along with the original sales receipt to the original place of purchase within 30 days for an exchange or refund. Think of it as a 30-day test ride.

This guarantee includes Bontrager aftermarket components, apparel, and accessories. Bontrager OE (original equipment) componentry sold as part of a bicycle is excluded. Used items must be cleaned for a return. If you send merchandise that is not cleaned or laundered, we will return it to you at your expense.

Crash Replacement Guarantee

With our Crash Replacement Guarantee, we will provide you with a free replacement helmet if it is involved in a crash within the first year of ownership. Simply contact us or your local retailer with the crashed helmet, original sales receipt, details of the incident, and a return address for your replacement.

Carbon Care

Accidents happen. We're here to help.

We want you riding your bike safely, so we make it easy to replace a damaged carbon frame or part through Carbon Care, a program exclusive to Trek owners. Through Carbon Care, Trek offers a significant discount to replace a damaged carbon fiber frame, fork, or part.

Carbon fiber is a lightweight, strong material, making it the material of choice for the manufacture of high-performance bicycle frames, forks, and other parts. Trek has been making carbon fiber parts since the early 1990s with our OCLV (Optimum Compaction Low Void) process. Carbon fiber is also used by many other industries, including automotive and aerospace.?

Carbon fiber is not indestructible

But like anything, carbon fiber is not indestructible, and not all damage to carbon fiber will be visible. Compare a carbon fiber part to a metal part. When you damage a metal part, it will bend or deform. When you damage a carbon fiber part, it could break or it could conceal damage from the naked eye.

In other words, just because a carbon part looks normal after an impact or accident does not mean that it is safe to ride.

How can carbon be damaged?

While it is impossible to list all of the scenarios that can cause damage to a carbon fiber part, below are a few examples. If you experience any of the following, stop riding your bike immediately and take it to an authorized Trek retailer to replace the damaged part:

• You hit something in the road while riding - a curb, guardrail, pothole, parked car, or anything that causes the bike to stop abruptly.
• An object becomes stuck in the front wheel, causing the bike to stop abruptly.
• You get hit by a car or truck.
• You have crashed your bike and it does not feel or sound “right.”
• Your bike is in a roof rack when you drive your car into a garage.

Of course, your specific scenario may be different. Remember, any carbon bike part has the potential to be damaged by a crash or impact. There are tests that can help determine if a carbon part has been damaged, but here is the bottom line: if your carbon frame, fork or part has been potentially damaged and you have any doubt about its integrity, you should replace it.

What to do if your bike may be damaged

If you suspect your carbon frame, fork, or part has been damaged in any way, follow these simple steps:

1. Stop riding the bicycle.

2. Take the bicycle to an authorized Trek retailer. Don’t know who your closest retailer is? Click here to find out.

3. Replace the damaged frame or part through Trek Carbon Care.

Ride Safely. For more information, see your retailer or read your Owner’s Manual.

Carbon Care Wheel Program

Confidence in Carbon

Next to your bike frame itself, nothing has a greater impact on the handling and performance of your ride than your wheels. Upgrading with a carbon mountain bike wheelset or carbon road bike wheelset is the fastest, easiest, and most impactful way to improve the ride quality of your bike.

Bontrager carbon wheels can give you an aerodynamic advantage on the road, lighten up your trail ride, and dramatically improve responsiveness—all without sacrificing strength or durability.

We want you to be as confident in your purchase as we are in our product. That’s why we back every carbon wheel purchase with the Carbon Care Wheel Loyalty Program. The parameters of the program are simple: in the unlikely event that you damage your Bontrager carbon wheels within the first two years of ownership, we’ll repair or replace them for free*. We’ll also continue to offer coverage after two years from the original date of purchase, with steeply discounted rebuild or replacement available to all original owners of Bontrager carbon wheels, regardless of the date of purchase. This program applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases, and comes at no additional cost to the original owner*.

Program details

The Carbon Care Wheel Loyalty Program gives you the peace of mind that comes with knowing Trek and Bontrager have your back. We appreciate that carbon wheels are a serious investment, and this program was designed to help you feel fully confident in your purchase.

For the first two years
If you damage a Bontrager carbon wheel while riding within the first two years of ownership, we will replace or repair it for free*. It’s that simple. This coverage applies to Bontrager carbon wheels that come stock on bikes as well as aftermarket wheel purchases.

After two years
We provide continued coverage beyond the first two years from the original date of purchase, with steeply discounted rebuild or replacement of a damaged Bontrager carbon wheel. Costs are wheel-dependent and shown in the table below.

Carbon Care offers two options, and the approach is determined by the wheel and the severity of the damage.

• The repair of a damaged wheel (including spokes, decals, nipples, and washers where needed) and factory rebuild on the original hubs

• A complete wheel replacement

* Repair and replacement through the Carbon Care Wheel Program must be administered by an authorized Trek retailer. Prices are subject to change without notice. Repair price and free replacement does not include shipping to and from the Bontrager Wheel Service Center. Contact your Trek retailer for details including a list of wheels covered by the program, current availability, pricing, and shipping quotes.


To make a Warranty claim

Contact an authorized Trek retailer or distributor (such as Scott's Bicycle Centre, Inc) to initiate a warranty claim. Proof of purchase is required.